Dr. Sangeeta Pradhan (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive medical services.
Information We Collect
Personal Information
When you schedule an appointment or receive medical services, we may collect:
- Name and contact information (phone number, email, address)
- Date of birth and age
- Medical history and health information
- Insurance information
- Emergency contact details
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information for:
- Medical Care: To provide diagnosis, treatment, and healthcare services
- Appointment Management: To schedule and confirm appointments
- Communication: To contact you regarding your care, test results, or appointments
- Billing: To process payments and insurance claims
- Legal Compliance: To comply with applicable laws and regulations
- Website Improvement: To enhance user experience on our website
Medical Information Confidentiality
HIPAA Compliance
We strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy regulations to protect your health information.
Medical Records
- Your medical records are kept confidential and secure
- Access is limited to authorized healthcare personnel involved in your care
- We maintain physical, electronic, and procedural safeguards
Disclosure of Medical Information
We will only disclose your medical information:
- With your written consent
- To other healthcare providers involved in your care
- As required by law
- To insurance companies for billing purposes (with your authorization)
Data Security
We implement appropriate security measures to protect your personal and medical information:
- Secure storage of physical records
- Encrypted digital records
- Access controls and authentication
- Regular security audits
- Staff training on privacy and security
Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Receive a copy of your medical records
- Restrict certain uses of your information
- Receive confidential communications
- File a complaint if you believe your privacy rights have been violated
Cookies and Tracking
Our website may use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services for:
- Website hosting
- Analytics
- Appointment scheduling
These services are required to maintain confidentiality and comply with applicable privacy laws.
Children’s Privacy
Our services are intended for adults and mature minors with parental consent. We do not knowingly collect information from children under 13 without parental consent.
Changes to Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Dr. Sangeeta Pradhan
Email: [email protected]
Patient Rights Under Indian Law
As per Indian privacy laws and medical ethics:
- You have the right to confidentiality of your medical information
- You have the right to informed consent before any procedure
- You have the right to access your medical records
- You have the right to a second opinion
- You have the right to refuse treatment (except in life-threatening emergencies)
- You can review the full list of patient rights and responsibilities followed at our clinic.
Complaint Procedure
If you believe your privacy rights have been violated:
- Contact our practice manager or Dr. Pradhan directly
- File a written complaint describing the incident
- We will investigate and respond within reasonable time
- You may also file a complaint with relevant regulatory authorities
Your trust in our practice is important to us. We are committed to maintaining the highest standards of privacy and confidentiality.